Designing the new user experience for theatre management software.

  • UX
  • Design systems

Spektrix provide their eponymous software to over 250 arts organisations in the UK and North America. It is used by more than five thousand box-office, marketing and fundraising professionals every day. Between 2014 and 2016, I helped Spektrix to refactor their information architecture and implement a new user interface that was modern, more useable and more relevant to the way arts organisations function.

  • I uncovered and shared insights on how arts organisations function and the problems their staff face. I was the domain expert for the wider engineering team.
  • I created site maps and user flows based on my understanding of how arts organisations are structured and how the system is currently used.
  • I designed templates, navigation systems and pattern libraries using my understanding of users’ frustrations and my knowledge of best practices.
  • I built and tested interactive prototypes with clients and our customer support team to test our assumptions at every step.
  • I created a component-based style guide, introducing the concept of components and pattern libraries to the engineering team.
  • I developed a tone of voice guide, working with the sales, marketing and support teams to ensure we always spoke to our users with the same personality.
  • I led the project throughout, implementing new processes and tools and educating the wider business on what we were doing and why it would benefit the company and our clients.
Wireframes showing key sales and administration interfaces from the redesigned Spektrix application, with a focus on using visualisations to highlight key metrics and frequently used information.